Your Privacy Matters
HIPAA-compliant protection of your personal health information
Our Commitment to Your Privacy
At Wells Wellness Advocacy Services, we understand that your health information is deeply personal. We are committed to protecting your privacy and maintaining the highest standards of data security in compliance with HIPAA regulations for all patient advocacy services.
This privacy policy outlines how we collect, use, protect, and share your personal health information during healthcare navigation and medical billing support activities.
How We Protect Your Information
Multiple layers of security to keep your data safe
Encryption & Secure Storage
All personal health information is encrypted both in transit and at rest using industry-standard 256-bit encryption.
- Secure, HIPAA-compliant data storage
- Regular security audits and updates
- Limited access controls
HIPAA Compliance
We strictly adhere to all HIPAA Privacy and Security Rules to protect your protected health information (PHI) during care coordination.
- Certified HIPAA compliance officer
- Annual compliance training
- Business Associate Agreements in place
Telehealth Security
All telehealth sessions and virtual consultations are conducted over HIPAA-compliant video platforms to ensure maximum privacy and data security.
- End-to-end encrypted video calls
- HIPAA-compliant telehealth platforms
- Secure virtual appointment coordination
Secure Communication Channels
Multiple ways to communicate safely for healthcare navigation
Encrypted Email
All email communications containing health information are sent through encrypted services.
Secure Client Portal
Access your patient advocacy documents via our secure, HIPAA-compliant portal.
Secure Phone Line
Our dedicated line uses secure systems, and we never leave PHI in voicemails.
Data Protection Practices
How we handle your information
Information We Collect
- •Personal identification information
- •Health insurance information
- •Medical history and current health concerns
- •Healthcare provider information
Information Sharing
We will never share your PHI without your explicit written authorization, except as required by law. When authorized, we only share the minimum necessary information to facilitate care coordination.