Patient Advocacy Services

Comprehensive healthcare navigation designed to simplify your journey

Your voice. Your peace of mind.

How We Help You

Clear, compassionate patient advocacy for the moments that matter.

Checking Your Bills

Checking your bills for errors and helping you understand what you actually owe. We review medical bills line by line to identify potential errors and overcharges.

Care Plan Understanding

Managing multiple doctor appointments and medical records so you don’t have to. We translate your care team’s instructions into clear, practical next steps.

Explaining Insurance Forms

Understand your health plan, coverage, statements, and insurance paperwork.

Connecting to Resources

Find community programs, meal deliveries, transportation, and support.

Organizing Records

Keep your health information and important documents easy to find.

Protecting Your Money

Get support identifying and addressing potentially unfair healthcare charges.

Disability & FMLA Assistance

Get help completing and submitting disability and FMLA forms with confidence.

Discharge & Care Transitions

Help safely transitioning from the hospital to home. We support you and your family through hospital discharge and transitions in care.

Friendly Virtual Support

Our advocacy services are 100% remotely accessible by phone or secure video, from the comfort of home. We are dedicated guides, not doctors.

A guide you can keep

Patient advocacy, at a glance

Explore our general practice and client services overview, or save a copy to share with your family.

Comprehensive telehealth patient advocacy services grid by Leona Wells MPH

What is Health Advocacy?

Health advocacy is professional support that guides you through healthcare system navigation. Think of us as your personal guide through the maze of medical appointments and medical billing support, offering compassionate healthcare help every step of the way.

We work alongside your medical team to ensure your rights are protected. We deliver appointment advocacy via Zoom or secure video link for real-time patient empowerment.

We specialize in connecting clients to essential SDOH resources and community-based programs. Check out our patient advocacy pricing for structured plans.

"Healthcare shouldn't feel like a full-time job. We provide clear healthcare system navigation so you can focus on wellness."

How We Help You

Comprehensive care coordination tailored to your needs

Personalized Caregiver Support & Help Understanding Your Care Plan

We organize and manage your healthcare appointments, offering expert care coordination and personalized caregiver support. We analyze your insurance plan to identify high-quality in-network providers. We deliver appointment advocacy during medical appointments via Zoom, phone, or secure video link to ensure you are heard in real-time.

Independent patient support services including hospital discharge planning, health insurance audit reviews, disability documents management, and social determinants of health (SDOH) community resource mapping.

Medical Billing & Insurance Appeals from a Medical Bill Appeal Specialist

Understanding insurance can be overwhelming. As your medical bill appeal specialist, we offer comprehensive medical billing support to help decode your in-network benefits, facilitate out-of-network authorizations, appeal denied claims, and maximize your coverage to reduce out-of-pocket costs.

Independent patient support services including hospital discharge planning, health insurance audit reviews, disability documents management, and social determinants of health (SDOH) community resource mapping.

Health Literacy & SDOH Support

We translate complex medical jargon into clear language, enhancing patient empowerment and patient guidance. We address social determinants of health by connecting you to SDOH resources, non-profits, and support groups that impact your overall wellbeing and recovery.

Independent patient support services including hospital discharge planning, health insurance audit reviews, disability documents management, and social determinants of health (SDOH) community resource mapping.

Connect with an Independent Health Advocate Near You

Let us handle the phone calls and paperwork with medical billing departments through our healthcare system navigation services. We bridge gaps by connecting you to Georgia healthcare navigation resources, ensuring comprehensive patient guidance and advocacy beyond clinical care.

Independent patient support services including hospital discharge planning, health insurance audit reviews, disability documents management, and social determinants of health (SDOH) community resource mapping.

What We Don't Do

Understanding our independent patient advocacy role

Important: We Are Not Medical Professionals

Our care coordination services complement your medical care. Clinical decisions remain with your licensed providers.

Medical Advice or Diagnosis

We are independent patient advocates, not licensed medical professionals, and do not provide clinical diagnoses.

Prescriptions or Clinical Care

We cannot prescribe medications. Our focus is strictly on healthcare navigation and patient empowerment.

Emergency Medical Services

For medical emergencies, call 911. Our services are for patient advocacy and care coordination.

By defining our scope, we ensure you receive top-tier healthcare navigation and medical billing support.

Have Questions? Contact Us
Virtual Support, From the Comfort of Home

Feeling Overwhelmed by the Logistics of Your Care?

You should not have to manage the paperwork, the phone calls, and the appointments all on your own. Our 100% remote virtual telehealth advocacy meets you wherever you are—by phone or secure video—so nothing falls through the cracks.

Feeling rushed or pressured during a short doctor visit, with no time to ask the questions that matter.

Confused by discharge instructions, new medications, or a stack of paperwork you were handed on the way out.

Lost trying to juggle multiple specialists, test results, and appointments that never seem to line up.

Bridging the Gap to Better Health with Expert Advocacy.

Frequently Asked Questions

Learn more about our independent patient advocacy and healthcare navigation services

"As an independent patient advocate, my loyalty is to the patient — not the hospital, not the insurance company. My role is to understand what you want, what you need, and what matters most to your wellbeing. I help you reach your optimal health by supporting your goals, removing barriers, and connecting you with trusted community resources that make life outside the medical system safer, easier, and more aligned with the life you want to live."

Looking for more answers? Visit our full FAQs page.